Salary: £18.717.25 + benefits (based on 4 days per week)
Working hours: 28hrs per week (Mon, Thu, Fri & Sat)
Deadline: Mon 19 Aug 2024

We are looking for a friendly, passionate, and enthusiastic team player to join our Visitor Experience Assistant team. As Visitor Experience Assistant (Exhibitions) you will deliver a vital role providing a first-class visitor experience to the Hub, whilst also assisting with the delivery of the Hub’s busy exhibitions and events programme.

What you will do:

• Be the first point of contact for all gallery-related enquiries and provide a high-quality service that enriches the visitor experience at the Hub.
• Maintain a good comprehensive knowledge of the Hub’s programmes and exhibitions and proactively talk and engage with visitors, sharing your knowledge, enthusiasm and passion to up-sell events and artworks.
• Carry out daily gallery tasks including opening and closing procedures and invigilate the Gallery and Activity Hub to ensure the space and environment is safe, well
  presented and clean; that all artworks and exhibits are secure and all technical equipment is in good working order.
• Assist the Exhibitions Manager with researching, delivering and curating local, regional and national exhibitions, and support the installation of exhibitions including
  prepping and painting display furniture and walls; condition checking and documenting all artworks; hanging and installing artworks and interpretation; and
  setting up invigilation processes.
• Support exhibition administration including liaising with artists, issuing contracts, co-ordinating documentation, arranging the safe delivery and return of artworks; and maintaining an accurate inventory and stock of exhibition equipment, furniture and materials.
• Assist with monitoring and evaluating the Hub’s creative programmes, including logging visitor feedback and using spreadsheets and online platforms to monitor and analyse participation and engagement of visitors and artists.
• Maintain up to date knowledge of fire, safety and evacuation procedures and help to facilitate the evacuation of the Hub in the event of an emergency, as directed by duty management.
• Under the guidance of the Visitor Experience & Operations Manager, resolve daily routine problems and issues that may hinder or damage a visitor’s experience.
• Be present and alert during opening hours to ensure the health and safety and comfort of all visitors, reporting any problems to the Duty Manager.
• Undertake training and CPD as required in order to meet personal and business needs.

What you need:

• Excellent customer service skills
• Experience of working in a public-facing role, preferably in a gallery, museum or cultural venue
• Confidence in engaging with audiences of all ages and backgrounds
• Passion and interest in creative arts
• Aptitude for multi-tasking and prioritising to meet deadlines
• Attention to detail with good organisation and administrative skills
• Knowledge of co-ordinating and administering events and/or exhibitions
• Good knowledge of Microsoft systems in particular Excel.

In return, you will get:

• A part-time permanent position within a visionary organisation and team
• Discounts in the Hub shop and CafeBar
• Learning & development to support career development
• Industry leading rates of pay
• Good pension schemes
• Free eye tests and discounted glasses
• Health assurance
• Discounted membership at GLL/Better leisure centres and 20% off GLL spa experience treatments and associated products
• 25% off Red Letter Days and Buy A Gift
• The opportunity to join GLLs’s Society with access to exclusive discounts on villas in Portugal and Ski chalets in Bulgaria

To apply:
Click here to download the full Job Profile. Please submit a covering letter (no more than 2 pages) along with your CV (no more than 2 pages) outlining your suitability and motivation for the role.

APPLY HERE

Deadline: Mon 19 Aug 2024
Please note: Applications will be reviewed on a rolling basis and the Hub reserves the right to end the selection process before the application deadline. You are encouraged to submit your application early to avoid disappointment.