Salary: £19,637 per annum (full time equivalent  £27,351)
Working hours: 28 hours per week (Thu, Fri, Sat & Mon) 9.45am - 5.15pm (unpaid half hour lunch break)
Closing Date: 9am Mon 12 October 2026

We are looking for a friendly, passionate, and enthusiastic team player to join our Visitor Experience Assistant team. As Visitor Experience Assistant (Exhibitions) you will deliver a vital role providing a first-class visitor experience to the Hub, whilst also assisting with the delivery of the Hub’s nationally renowned exhibitions and events programme.

Working Environment and Role Expectations

The VEA role involves working within a public-facing gallery environment. Applicants should be aware of the following typical working conditions:

• Lone Working: You will often work independently in the gallery space and must be comfortable working on your own for periods of time. The role requires a high level of self-motivation, responsibility, and initiative.
• Proactive Visitor Engagement: Unexpected school and group visits sometimes occur, requiring you to respond confidently. You should be comfortable engaging with individuals, small groups, and larger audiences, adapting your communication approach to create a welcoming experience for all.
• Dynamic Priorities: The gallery experiences fluctuating periods of activity. During quieter times, you will complete administrative and operational tasks. However, priorities can shift quickly; you must be prepared to pause tasks to assist visitors, manage group arrivals, or support colleagues.
• Exhibition Changeovers and Practical Setup: During changeover periods between exhibitions occasional hands-on physical work will be undertaken. You will assist with moving gallery furniture, painting walls, and support the installation of a wide range of artworks and equipment.
• Changing Exhibition Environments: The gallery environment changes with each exhibition. Lighting, sound, and atmosphere vary significantly; ranging from spotlighting and bright displays to low-level lighting, audio installations, projected films, and background noise.
• Gallery Presence: As the staff member responsible for the safety of artworks and visitors, the gallery cannot be left unattended during opening hours. Cover will be provided for breaks and emergencies. 
  
  What you will do:
• Be the first point of contact for all gallery-related enquiries and provide a high-quality service that enriches the visitor experience at the Hub.
• Maintain a good comprehensive knowledge of the Hub’s programmes and exhibitions and proactively talk and engage with visitors, sharing your knowledge, enthusiasm and passion to up-sell events and artworks.
• Carry out daily gallery tasks including opening and closing procedures and invigilate the Gallery and Activity Hub to ensure the space and environment is safe, well
  presented and clean; that all artworks and exhibits are secure and all technical equipment is in good working order.
• Assist the Exhibitions Manager with researching, delivering and curating local, regional and national exhibitions, and support the installation of exhibitions including
  prepping and painting display furniture and walls; condition checking and documenting all artworks; hanging and installing artworks and interpretation; and
  setting up invigilation processes.
• Support exhibition administration including liaising with artists, issuing contracts, finance information, co-ordinating documentation, arranging the safe delivery and return of artworks; and maintaining an accurate inventory and stock of exhibition equipment, furniture and materials.
• Assist with monitoring and evaluating the Hub’s creative programmes, including logging visitor feedback and using spreadsheets and online platforms to monitor and analyse participation and engagement of visitors and artists.
• Maintain up to date knowledge of fire, safety and evacuation procedures and help to facilitate the evacuation of the Hub in the event of an emergency, as directed by duty management.
• Under the guidance of the Duty Manager, resolve daily routine problems and issues that may hinder or damage a visitor’s experience.
• Be present and alert during opening hours to ensure the health and safety and comfort of all visitors, reporting any problems to the Duty Manager.
• Undertake training and CPD as required in order to meet personal and business needs.

What you need:

• Excellent customer service skills
• Experience of working in a public-facing role, preferably in a gallery, museum or cultural venue
• Confidence in engaging with audiences of all ages and backgrounds
• Passion and interest in creative arts
• Aptitude for multi-tasking and prioritising to meet deadlines
• Attention to detail with good organisation and administrative skills
• Knowledge of co-ordinating and administering events and/or exhibitions
• Good knowledge of Microsoft systems in particular Excel.

In return, you will get:

• A part-time permanent position within a visionary organisation and team
• Discounts in the Hub shop and CafeBar
• Learning & development to support career development
• Industry leading rates of pay
• Good pension schemes
• Free eye tests and discounted glasses
• Health assurance
• Discounted membership at GLL/Better leisure centres and 20% off GLL spa experience treatments and associated products
• 25% off Red Letter Days and Buy A Gift
• The opportunity to join GLLs’s Society with access to exclusive discounts on villas in Portugal and Ski chalets in Bulgaria

To apply:

Please read the Application Pack 

Please send one document including a covering letter (maximum 2 sides of A4) outlining your suitability and motivation for the role and what being Visitor Experience Assistant at the Hub means to you. Please also include an up-to-date CV. 

You can only upload ONE document to the portal, so please combine both documents together before uploading.

We welcome applications from all backgrounds. If you require any reasonable adjustments to the role, working environment, or application process due to a disability or health condition, please let us know. 

APPLY NOW

Closing Date: 9am Mon 12 October 2026
Interviews will take place at the Hub week commencing 27 October 2026.

Please note: Applications will be reviewed on a rolling basis and the Hub reserves the right to end the selection process before the application deadline. You are encouraged to submit your application early to avoid disappointment.

For an informal conversation regarding the post, please contact Joshua Lockwood on 01529 308710 or email joshua@hub-sleaford.org.uk