Re-opening FAQs

Image: Staging Places | Photo: Scott Murray

The Hub is safe and COVID-secure and ready to welcome you back!

When will the Hub re-open?
We re-open on Mon 17 May. Our opening hours have changed slightly:

Mon to Sat – 10am-5pm
Sun – 10am-4pm
Bank holidays – 10am-2pm

What are you doing to make sure the Hub is safe for visitors?
To ensure you have a safe visit, please we have put in place Covid-secure measures, including:

  • Keep 2 metres apart
  • Sanitise your hands regularly
  • Wear a face mask

We respect that not everyone is able to wear a face covering and we are happy to support all visitors during their visit. Staff will also be wearing face coverings and there are protective screens in place.

At busy times, we may ask you to wait until other visitors have left.

We are supporting NHS Test & Trace and every visitor (over the age of 16yrs) must scan the NHS QR code using their NHS Covid-19 app. Alternatively, visitors can provide their name and contact details to a Hub staff member.

Please note in line with government guidance and GDPR, we will keep a record of our customers, visitors and staff for 21 days and provide data to NHS Test and Trace if requested.

We have increased our daily cleaning of public spaces and facilities throughout the day.

All indoor public spaces will also be well ventilated.

The Hub is open to group visits. If you would like to organise a group visit of up to 6 people or 2 households, please ring 01529 308710.

The Hub meets ‘We’re Good to Go’, the official UK industry standard for COVID-19 secure venues.

The Hub team is also undertaking regular lateral flow testing.

Will the Shop be open?
Yes, our Shop will be open. Our online shop is also open for orders.

Will the café be open?
Yes, our NEW indoor and outdoor CafeBar will be open, please note our extended opening hours:

Mon to Sat – 10am-5pm
Sun – 10am-4pm
Bank holidays – 10am-2pm

People can visit in groups of up to 6 or 2 households indoors or in larger groups (of up to 30) outdoors.

We are operating counter service. Please find a table before placing and collecting your order at the CafeBar counter.

During step 3 from 17 May to 20 Jun, we will not be serving alcohol.

Please note we stop serving food one hour before we close, but drinks and snacks are still available.

Visitors do not have to wear a face mask when seated at a table in our CafeBar.

Will the public toilets be open?
Yes, all our public toilets will be open and we’ve also put extra cleaning measures in place throughout the day.

Can I use the lift?
Yes, our lift will be in use however, we will be limiting the number of people at any one time.

Can I hire a mobility scooter?
Yes, if you wish to hire our mobility scooter, please ring 01529 308710 to make a booking.

Can I use cash?
We do accept cash payments however, visitors are strongly encouraged to pay via contactless methods where possible.

How do I find out what’s on?
All our upcoming exhibitions, events, classes, workshops and activities will be promoted via our social media channels @hubsleaford. You can also sign up to our newsletter online for regular updates.

Will you be organising school holiday activities?
Yes, we are developing lots of new and exciting activities for May half term and summer 2021. Keep up to date via our website and social media or sign up to our newsletter online.

Are schools able to visit the Hub?
Yes, we are booking educational visits. If you would like to arrange a safe visit, please email

If you’re a teacher, come along to our online Schools Reboot event on Tue 15 Jun –

When will your regular clubs/groups and workshops be back up and running?
We are planning a safe phased return of our public programmes from June 2021. Keep up to date via our website and social media or sign up to our newsletter online.

We are also continuing to offer dance classes and craft workshops online, visit the what’s on section of our website for more information.

If I fall ill whilst or after visiting the Hub, what do I need to do?
Please tell a member of staff immediately.

If you fall ill with Covid-19 symptoms after your visit, please update the Covid-19 app or contact the Hub direct and we will seek advice and follow instruction from Public Health England.

If you find out that a previous visitor has contracted Covid-19, how will you let us know?
If you have checked in via Test & Trace, you will be contacted via the app.

If a member of staff manually took your contact details, we will be in touch as advised by Public Health England.

We will be updating our procedures and FAQ’s regularly to ensure our staff and visitors remain safe and we will inform you about any changes through our website and social media. Please do check online before you visit us.

Please respect our new measures. If you feel unwell, stay at home and keep yourself and everyone safe!

Hub, Navigation Wharf, Carre Street, Sleaford, Lincolnshire, NG34 7TW | @hubsleaford