Visiting FAQs

Image: Staging Places | Photo: Scott Murray

Please read our frequently asked questions on visiting the Hub from 19 Jul 2021:

Please do not visit the Hub if you have been asked to self-isolate, or if you have any COVID-19 symptoms (a high temperature, new and persistent cough, or a loss of/change in sense of taste or smell), even if these symptoms are mild.

If you, or anyone you live with, have one or more of these symptoms you should follow the government guidance on testing and self-isolation.

When is the Hub open?
Our opening hours are:

Mon to Sat – 10am-5pm
Sun & Bank holidays – 10am-4pm

What are you doing to make sure the Hub remains safe for visitors?
To ensure every visitor has a safe visit, we are still adhering to some Covid-secure measures including, asking visitors to:

  • Sanitise hands regularly, and
  • Wear a face mask indoors, if you wish to

We will be asking visitors to ‘check in’ at the Hub via the NHS Test & Trace app. This is no longer a legal requirement however, doing so will help to support NHS Test & Trace to reduce the spread of the virus. We will also be collecting (and securely storing) names and contact details for those who wish to check in but do not have the app.

We will be carrying out regular cleaning throughout the day of public spaces and facilities.

All indoor public spaces will also be well ventilated.

There are no capacity levels on the number of people permitted to enter the Hub however, we will be monitoring visitor numbers and we will take steps to ensure visitors always remain safe. For example, to minimise crowding at peak periods, we may ask visitors to wait until other visitors have left.

The Hub continues to meet ‘We’re Good to Go’, the official UK industry standard for COVID-19 secure venues.

Will the café be open?
Yes, our indoor and outdoor CafeBar is open daily from:

Mon to Sat – 10am-5pm
Sun & Bank holidays – 10am-4pm

Please note hot food is served 11am-3pm, drinks and snacks are available all day.

We operate a counter service. Simply find a vacant table before placing and collecting your order at the CaféBar counter.

Visitors can view our menu online. QR code links are also displayed on every table. Alternatively, paper menu’s are also available.

We will be carrying out regular cleaning throughout the day, including cleaning tables & chairs after every use.

Are the public toilets open?
Yes, all public toilets are open and we’ve also put extra cleaning measures in place throughout the day.

Can I use the lift?
Yes, our lift is in use. Visitors are encouraged to wear a mask if using the facility with other visitors.

Can I hire a mobility scooter?
Yes, if you wish to hire our mobility scooter, please ring 01529 308710 to make a booking.

Can I use cash?
We do accept cash payments however, visitors are strongly encouraged to pay via contactless methods where possible.

How do I find out what’s on?
All our upcoming exhibitions, events, classes, workshops and activities are listed in our what’s on section and also promoted on our social media channels @hubsleaford. You can also sign up to our newsletter for regular updates.

Are you organising school holiday activities?
Yes, our regular school holiday programme is back! For more information visit the what’s on section. You can also keep up to date via social media channels @hubsleaford or sign up to our newsletter for regular updates.

Are schools able to visit the Hub?
Yes, we are booking educational visits. For information on our NEW academic programme from September 2021, please email

How do I book on to events at the Hub?
Visitors must book and pre-pay for all events online, via the what’s on section.

If I fall ill whilst or after visiting the Hub, what do I need to do?
If you fall ill with Covid-19 symptoms whilst visiting us, please tell a member of staff immediately. If you fall ill after your visit, please update the NHS Test & Trace app or contact the Hub direct and we will seek advice and follow instruction from Public Health England.

If you find out that a previous visitor has contracted Covid-19, how will you let us know?
If you have checked in via the NHS Test & Trace app, you will receive a notification direct from the app. If we have manually taken your contact details, we will seek advice and follow instruction from Public Health England.

We will be updating our procedures and FAQ’s regularly to ensure our staff and visitors remain safe; and we will inform you about any changes through our website and social media. Please make sure to check online each time you visit us.

Please respect our current Covid-secure measures. If you feel unwell, stay at home and keep yourself and everyone safe!